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FAQ Section

Frequently Asked Questions

The purpose of FAQs is to provide answers to frequent questions, so that users can find information without having to contact customer support. For more questions and details visit our FAQs page.
  • The list of prerequisites for MTEL TV service?
    To be able to use MTEL & MOVE services, you must have:
    Internet Access with appropriate bandwidth (>5Mbps)
    One of the supported devices or MTEL MOVE Box STB
    MTEL TV Box paid service subscription
  • Which devices support MOVE TV application?
    The list of compatible devices that can install MOVE TV applicaction and start using the service immediately:
    Samsung Smart TV

    Models with OS Tizen 5.5 or newer

    LG Smart TV

    Models with OS webOS 5.0 or newer

    Android phone/tablet

    Models with OS 8.0 or newer

    Huawei phone/tablet

    Limited compatibility, contact our support for more information!

    Amazon Fire stick

    Models with Gen.3 or newer

    iOS devices (iPhone, iPad, iPod Touch)

    Models with iOS 15 or newer

    HiSense Smart TV

    Models with Vidaa OS

    Sony, Philips, Sharp Smart TV

    Models with Android OS

    Chromecast

    All Chromecast devices

  • How to connect MOVE TV BOX with my TV?
    Connecting MOVE TV BOX with your TV is a simple procedure.
    Follow the instructions for device connection.
  • How to download and istall MOVE TV App?
    Downloading and installing MOVE TV application is a simple procedure. Based on the device type, follow these steps:
    Download the user manual with MOVE App installation tips.
    Android Devices (Mobile, Tablet, TV)
    1.
    Go to Google Play Store on your android device.
    2.
    In app search box type MOVE or use the Virtual Assistant to locate the app.
    3.
    Once you locate the MOVE app, click on "Install" to download package to your device.
    4.
    Allow download and installation to complete the process.
    5.
    Once installed, click the "Open" button to start the application, or exit Google Play Store and click on the "MOVE" icon in app menu.
    6.
    Sign in with your registered username and password.
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